What happens if I need to cancel or reschedule my cleaning session?

We kindly request that you notify us at least 48 hours in advance if you need to change your cleaning session. Cancellations or rescheduling are free of charge if made before 12 PM the day prior. Please note that a $50 cancellation fee will apply for changes made after 12 PM the day before or on the day of service.

Do Jetsons bring their cleaning supplies and equipment?

As we are a small business, we kindly ask you to provide us with cleaning supplies and equipment. We will need a mop, vacuum, and suitable cleaning products for your cleaning. If you are unsure what products are best, we would be happy to send you a list prior to our cleaning session.

How and when do I need to pay Jetsons for their cleaning service?

After each cleaning session, Jetsons will email you directly with your invoice for the total amount to be paid on the day of the cleaning.

Will I get the same cleaner every week?

When possible, we will try to ensure this occurs however as we are a small but growing company there will be times when we may need to send a different cleaner, in these situations we will notify you before the cleaning session.

What happens if I’m not satisfied with my cleaning session?

Simply email or call us and let us know of your concerns and we will do all we can to remedy the situation as quickly as possible.